Refund Policy / Refund Policy



It is possible to return your purchase within 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it, including all tags and pendants. You can use the original packaging for the return.

However, please contact us by email before returning your purchase to the following address:

In the event that the customer receives defective goods, Baci & Abbracci Collezioni Srl reserves the right to request photographic evidence before authorizing the return and bear the shipping costs for the return of the goods to its premises.

If the return is not approved, Baci & Abbracci Collezioni Srl will return the product to you, at your own risk and expense (5 €).


Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, the refund will be processed and a credit will automatically be applied to your credit card or payment method used within 10 business days.


Only full priced items can be refunded. Items on sale cannot be refunded.


We only replace items if they are defective or damaged.

It is NOT possible to replace the goods with different sizes and / or models, so if you want to make an exchange with the same item in different sizes or colors, or with a different item, make the return and then a new order. Before proceeding send us an e-mail to:


The customer is responsible for paying the shipping costs for returning the item.

Shipping costs are non-refundable.

Upon receipt of the Products, you must verify that the Products correspond, even in number, to the Products ordered, it being understood that, in the event of any discrepancy between the Products delivered and the Products ordered, you can exercise the right of withdrawal.

Upon arrival of the goods, customers are requested to carefully inspect the package before signing as proof of delivery of the shipment. The packages are carefully packed. If for any reason, the package appears tampered with, please sign the receipt with reservation, or refuse the delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, please contact the shipper immediately.

Baci & Abbracci Collezioni Srl is not responsible for any missing or theft / damage of shipments or their contents if the package has been accepted without reserve. If for any reason the shipment fails to be successfully delivered to the address you provided in the commercial contract, the package risks being returned to the sender. These amounts will be deducted from any refund due to the Customer.